Shipping Policy
At Shoppajama.com, we offer international shipping to many countries and regions worldwide. Shipping availability may vary depending on the destination, local logistics conditions, and the size of the order.
1. Destinations We Ship To
We are able to arrange shipping to many destinations, including the United States, United Kingdom, Australia, Canada, New Zealand, countries in Europe, parts of Asia, the Middle East, and other international regions. If you are unsure whether we can ship to your location, please contact us before placing your order.
2. Processing Time
Most orders are processed within 3-7 business days after payment is confirmed. Processing time may vary for custom-made products, bulk orders, or during peak seasons.
3. Shipping Time
Estimated delivery time = Processing Time + Shipping Time
Available shipping options may include:
- Expedited Shipping: Estimated 3-7 business days. Shipping carriers may include DHL or UPS. Shipping costs are calculated based on package weight and destination, and the final amount will be shown at checkout.
- Standard Shipping: Estimated 7-14 business days. Shipping carrier may include FedEx or similar services. The shipping fee, if applicable, will be shown at checkout.
- Free Shipping: Estimated 10-15 business days on eligible products or promotions. Where free shipping is offered, no separate shipping fee will be charged for that item.
Please note that all delivery times are estimates only. Actual delivery may be affected by customs clearance, weather conditions, public holidays, carrier delays, and other factors beyond our control.
4. Delivery Time Differences by Destination
Delivery times may vary depending on the destination country or region. Some locations may require additional transit time due to customs procedures or local delivery conditions.
5. Duties and Taxes
For orders placed on Shoppajama.com, applicable import duties and taxes are included in the order amount for supported shipping destinations. In normal circumstances, customers do not need to pay additional import duties or taxes upon delivery.
However, customs policies and clearance procedures may vary by country. If the shipping carrier or customs authority requires the recipient to provide reasonable clearance information or assistance, the customer may need to cooperate with the clearance process.
6. Shipping Notes
The available shipping methods for your order will be shown during checkout. For some orders that qualify for free shipping, we may choose the most suitable shipping carrier based on package size, weight, and destination.
If you have special packing, labeling, or shipping instructions, please contact us before placing your order or leave a note during checkout. We will review your request and confirm whether it can be arranged.
Contact Information
Company Name: Beijing Longteng Yunqi Trading Co., Ltd.
Registered Address: Room 2213, 2nd Floor, Building 5, No. 11 Yingbin South Road, Huairou District, Beijing, China
Telephone: +86 13626246133
Email: sale@shoppajama.com
Store Hours
Mon-Fri: 9:00 - 20:00
Weekend: 12:00 - 16:00