ShopPajama / Duties & Taxes
A clearer path
to your doorstep.
For supported shipping destinations, applicable import duties and taxes are included in your order amount. In normal circumstances, you do not need to pay additional import duties or taxes upon delivery.
Received a payment request?Included in the order amount
Applicable import duties and taxes for supported destinations.
Clearance may need your help
Local customs may still request recipient information.
Questions? We can help.
Contact us if you receive an unexpected import charge.
01 / Customs clearance
Taxes covered.
Some details may still be needed.
Including duties and taxes does not remove local customs requirements. Clearance procedures vary by country or region.
Keep delivery details accurate
Provide the correct recipient name, delivery address, phone number, and email address so the carrier can reach you when needed.
Respond to clearance requests
If the carrier or customs authority requests reasonable information or assistance, please cooperate with the clearance process. Contact us if you need help understanding a request.
Allow time for customs
Customs checks can affect delivery timing. If your mascot is needed for a specific event, please discuss the date with us before ordering.
02 / Unexpected charges
Asked to pay
an import charge?
Please contact us promptly so we can review the request with you. Include any payment deadline stated in the notice.
Get help with a chargeKeep the notice
Save the carrier or customs notice showing the charge amount, reason, and any deadline.
Send us the order details
Email your order number, tracking number, and a copy of the charge notice to sale@shoppajama.com. You may hide unrelated personal information.
Let us review the request
We will check the charge details and your order's shipping arrangements, then advise you on the next steps.
03 / A few useful answers
Before your order arrives.
For transit times and delivery options, see our Shipping Policy.
Will I normally pay import tax on delivery?
No. For supported shipping destinations, applicable import duties and taxes are included in your order amount. In normal circumstances, there is no additional import duty or tax payment upon delivery. If you receive a charge notice, contact us for help.
Does this apply to every destination?
The included-duty-and-tax arrangement applies to supported shipping destinations. If you are unsure about your country or region, please contact us before ordering so we can confirm the shipping arrangements.
Does tax-inclusive pricing mean free shipping?
Shipping charges are separate from the import duty and tax arrangement. Available shipping methods and any shipping fee are shown at checkout. Free shipping applies only to eligible products or promotions.
Can customs checks delay my delivery?
Yes. Customs clearance can affect delivery timing even when duties and taxes are included. Please respond to reasonable clearance requests from the carrier or customs authority and allow extra time when planning for an event.
We're here to help.
Checking a destination? Share your country or region.
Asking about an existing order? Include your order number.