Track Your Order

ShopPajama · Order Tracking

Your costume.
One step closer.

Looking forward to your mascot’s arrival? Enter your tracking number to check the latest shipping updates, right here.

Have your shipping confirmation handy.
Your tracking number is different from your order number.

Where is my package?

Track one shipment at a time.

Trouble using the tracker? Open 17TRACK in a new tab.

From your inbox to your doorstep

01 / FIND YOUR NUMBER
Check your shipping email
Look for the tracking number in your shipping confirmation. If you cannot find it, check your spam folder or contact our team.
02 / FOLLOW YOUR PACKAGE
Enter it above
Copy the number into the tracker to view available carrier updates. If your order has multiple tracking numbers, check each one separately.
03 / STAY UP TO DATE
Check the latest scan
Updates appear as the carrier scans your package. Keep an eye on delivery notices and any requests from your local carrier.

A little help along the way

Tracking questions, answered.

Why is my tracking number not showing any updates?

First, check that you entered the carrier tracking number correctly. A newly issued number may not show movement until the carrier receives and scans the parcel. Check again later. If you still need help, contact us with your order number and tracking number.

I have an order number but no tracking number. What should I do?

This tracker checks parcels using carrier tracking numbers. It cannot look up an order by order number or email address. Check your shipping confirmation or contact us to ask about your order’s preparation and dispatch status.

My tracking has not changed. Is my package delayed?

There can be gaps between scans while a package is in transit, passing through customs, or transferring to a local carrier. A gap alone does not confirm a delay. If the estimated delivery window has passed, contact us so we can help check the shipment.

It says “Delivered,” but I have not received my package.

Check the delivery location, reception desk, or any safe place listed in the carrier’s delivery notice, and ask others at your address. If you still cannot locate it, contact the local carrier and our team with your order number and tracking number.

Where can I find shipping times and delivery information?

See our Shipping Policy for delivery information. This tracker shows available carrier updates after dispatch; it does not show production progress or guarantee an arrival date.