We've created this help page to provide you with standard information you may require. Our customer service representatives will be available to assist you further.

Shopping Guide: 

The first step:
Find the item, add it to shopping cart (select the size and color you need).

The second step:
Creat an account (new customer) or sign in account (returing customer).

The third step:
Fill in the shipping information ,select the shipping mode , payment mode, and then submit the order.

The last step:
Check the total amount and payment.

Here are some step-by-step instructions to help you make an order:

1. Register with us for free.

2. Log in your account.

3. Search or browse products.

4. Add to shopping cart page.

5. Choose PayPal to pay for your order directly.

 We will begin processing your order when payment has been confirmed. After we ship your package(s), we will receive a Shipment Notification email with the relevant tracking information.

Canceling an Order

If you haven't paid for your order, there's no need to contact us to cancel it. We receive hundreds of 'test' orders each day, which our members use to quote certain cart contents and save the invoice for later reference. We ignore all orders until a matching payment is received. So if you haven't paid, don't worry, we're not processing your order. You are under no obligation to follow through and pay for an order.

If you have already paid for your order, we can cancel it within 24 hours for free. After 24 hours, if your order is already being processed in the factory, we can still cancel it, but a refund of 80% will be issued. Thank you for your understanding. more details please refer our cancel and return policy:https://www.shoppajama.com/returns-policy