At Shoppajama.com, we are committed to providing reliable products and responsive customer service. We aim to offer a clear and secure shopping experience for our customers.
1. Product Quality
We pay attention to product quality, materials, and order handling throughout the production and shipping process. Our goal is to provide products that match the product description and meet reasonable quality expectations.
2. Quality Guarantee
We provide a one-year limited guarantee for quality-related issues under normal use. If you receive a product with a quality problem, please contact us with your order information and photos of the issue. We will review the case and provide reasonable assistance, which may include repair guidance, replacement parts, or another appropriate solution depending on the situation.
This guarantee does not apply to damage caused by improper use, accidental damage, unauthorized modification, normal wear and tear, or issues caused by incorrect storage or handling after delivery.
3. Customer Service
If you have questions about products, orders, shipping, customization, or after-sales support, you can contact us by email or through the contact methods available on our website. We aim to respond within a reasonable time during business hours.
4. Shopping Security
We use appropriate website security measures, including SSL (Secure Sockets Layer) technology where applicable, to help protect your information during online transactions.
Contact Information
Company Name: Beijing Longteng Yunqi Trading Co., Ltd.
Registered Address: Room 2213, 2/F, Block 5, No. 11 Yingbin South Road, Huairou District, Beijing, China 101400
Telephone: +86 13626246133
Email: sale@shoppajama.com
Store Hours
Mon-Fri: 9:00 - 20:00
Weekend: 12:00 - 16:00